Shipping & returns

Shipping and delivery

We dispatch orders within 1 day of receiving your order. Estimated delivery is 7–14 business days from the order date. Business days exclude weekends and public holidays.

Delivery times are estimates, not guaranteed arrival dates. You will receive a tracking link when your order ships. Check the shipping address carefully at checkout; contact us promptly if a correction is needed.

Delays and order help

If we cannot dispatch within the promised time, we will notify you, provide an updated shipping date, and offer the choice to accept the delay or cancel the unshipped order for a full refund. If your parcel has not arrived within the estimated delivery window, contact us with your order number so we can investigate.

Shipping charges

Applicable shipping charges and any eligible free-shipping offer are shown at checkout before payment.

Contact Velmora for delivery, missing-parcel or damaged-order help. Optional shipping protection does not limit your existing consumer rights or our 30-day satisfaction guarantee.

Our 30-day satisfaction guarantee

Try Velmora with confidence. If you do not like it, contact us within 30 days of delivery and we will take it back—even if the bottle is empty. No questions asked.

Opened, used and empty bottles qualify. You do not need to provide a reason or prove a product result to use the guarantee.

How to return

Use our contact form and provide your order number or the email used at checkout. Tell us which items you would like to return. We will provide the return instructions and correct return address. Please contact us before sending a parcel.

Refunds

Once the return is received, we will refund the amount paid for the returned product, including applicable product tax, to your original payment method. We will confirm when the refund has been issued. Your payment provider may need additional processing time before it appears in your account.

Subscription orders

The same 30-day guarantee applies to each delivery. Returning an order does not automatically cancel future subscription orders. Manage future deliveries through your subscription account or contact us for help.

Incorrect or damaged orders

If an order arrives damaged or contains the wrong item, contact us so we can put it right. This guarantee is additional to, and does not reduce, your statutory consumer rights.